Clear terms for requesting a refund on your purchase.
You have up to 60 (sixty) calendar days after payment confirmation to request a full refund of your purchase, no explanation required.
Refunds are issued to the original payment method within 30 business days after the request is approved.
| Payment method | Estimated refund timeline |
|---|---|
| Credit card | Up to 2 billing cycles, depending on your card issuer |
| Pix | Up to 30 business days after approval |
| Bank slip (boleto) | Up to 30 business days, via bank transfer |